# Contact Pufferfish Media

_Calls are answered around the clock. After hours, an AI assistant takes a message and Adam calls you back._

Every engagement starts with a short call. Fifteen minutes is usually enough to work out whether there is anything here worth doing for you, and if there is not, you will hear that instead of a proposal.

Before the call we will look at where you currently rank for the searches that matter in your service area, what your Google Business Profile is missing, and whether ChatGPT and Google AI Overviews name you when someone asks for a business like yours. That takes us about twenty minutes and costs you nothing, so the conversation starts with facts rather than a pitch deck.

Call or text (443) 521-3491, email adam@pufferfishmedia.biz, or use the form. The phone line is answered 24 hours a day, seven days a week. Outside normal working hours an AI assistant takes a detailed message and Adam calls you back the next business day, so nothing goes to voicemail. Emails and form submissions get a reply the same day in most cases and within one business day otherwise.

## Frequently asked questions

### How quickly will I hear back?

The phone is answered 24/7, so calling gets you an answer at any hour. After hours an AI assistant takes a message and Adam calls you back the next business day. Email and form submissions come back within one business day, usually the same day. If something is time sensitive, call or text (443) 521-3491 rather than emailing.

### What happens on the first call?

A fifteen minute conversation about what you sell, where you sell it, and where leads come from now. We will have already looked at your rankings, your Google Business Profile and your AI search visibility beforehand, so the call is spent on what to do about it. There is no presentation and no obligation.

### Do I have to know what service I need before I call?

No. Most owners do not, and the ones who arrive certain they need a new website often need a Google Business Profile fixed first. Describe the problem, which is usually that the phone is not ringing enough, and we will work backwards from there.

### Do you work with businesses outside the Eastern Shore?

Yes, though the sweet spot is Maryland’s Eastern Shore and the Delmarva Peninsula, where local knowledge of the towns and search behaviour genuinely helps. Remote engagements elsewhere are possible when the business model fits, which means a defined service area and buyers who search locally.

### Where are you located?

Pufferfish Media is at 3548 Indian Creek Rd, East New Market, MD 21631. Most work happens over calls and email, and site visits around Dorchester, Talbot, Caroline and Wicomico counties can be arranged when there is a reason for one.

_Last updated: 2026-08-25_